Air Mattress F.A.Q.
Q: Can I use my existing bed and foundation (box spring)?
While you can certainly use your existing foundation (box spring), we usually recommend that you order a foundation because it will be a completely firm and flat surface for your new bed to lie on. This will ensure that your bed contours completely to you and your body and not to any soft spots of slats in a foundation.
Q: How can you sell your airbeds so much lower than my local store?
There are basically two reasons why we can sell so much lower. We specialize in having the best and most informative online shopping center for air mattresses, therefore this has allowed us to sell more air mattresses online than any other online store and work with a much smaller profit margin than your local store can. Secondly, we have very little overhead on our website. In essence, there is a great deal less work involved. In retail stores they can and will sell for a higher profit dollar because of their overhead.
Q: The mattress I get will be brand new, won't it?
ABSOLUTELY!! All the mattresses we sell are top quality and of course BRAND NEW. We ship all of our mattresses directly from the manufacturer.
Q: How long will it take me to set it up?
Our air mattresses are very easy to set up - normally taking between 15 to 25 minutes. The instruction packet comes with the mattress and can be found in the box in a plastic bag with the warranty card.
Q: Where does the pump go?
With most normal beds you can place the pump under your bed near the headboard. If you are placing your airbed mattress on a platform bed, the pump can be placed in the vacant area between the sets of drawers. If the drawers meet in the middle, there should be enough space between the drawer unit and the wall for the air pump.
Q: Will normal sheets work on my new airbed?
Yes, normal sheets will work on your air mattresses. It is best if you make sure that the pocket on your sheets are the correct depth of the mattress. If you choose to order an air mattress from us 11 inches or more in thickness then you might want to consider using deep-pocket sheets which are easy to find and usually cost only a couple dollars more that regular sheets.
Q: Do I need to be home to receive the mattress?
We suggest that someone be there to receive your new mattress. If you work all day, we can have UPS deliver the package to your work if you so desire. If you have also ordered a matching foundation then your order will be shipped via freight carrier.
Q: I can't pop the mattress, can I?
No, you cannot overfill the mattress. The Vulcanized Latex Chambers can withstand a great deal more pressure than the air pump is designed to produce. When the mattress gets to its firmed position, the pump will not be able to place any more air in the chamber. You also don't need to worry about any animals or children putting a hole in the mattress. Basically, the only way to pop the mattress would be to stab it with a knife.
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