White Glove Shipping

White Glove Shipping Agreement:

• Unsuccessful attempt of Pickup and/or Delivery (not due to HomeDirect USA's errors or omissions) will be subject to charge of $50.00 per shipment per attempt.
• A return shipment fee of $7.50 per one hundred pounds, subject to a minimum charge of $37.50 per shipment will apply for all returns shipments. This fee is in addition to the transportation and other charges applicable to the shipment as per this agreement.
• HomeDirect USA will provide Removal and Disposal of old bedding at a charge of $65.00 per mattress/boxspring combination.
• Stair Carries. The first flight shall constitute the fourth to fifteenth step and each additional flight shall consist of 10 steps or a fraction thereof. Stair Carries in excess of two flights shall be charged an additional $25.00 per flight per shipment.
• Extra Labor, beyond the standard two-(2) person delivery will be provided at an additional charge of $35.00 per person per hour with a 2 hour minimum.
• Extra Carries of fifty (50) feet beyond the first 75 feet from the vehicle to the outside entrance door will be subject to an additional charge of $10.00 per carry.
• Billing Documentation: Images of delivery documents are available at no charge at HomeDirect USA's website. Hardcopies of documentation will be made available upon request at a cost of Ten Dollars ($10) per shipment.
• A Non Service Area Surcharge of $200.00 will apply on shipments moving in or our of remote areas not readily accessible by a delivery vehicle. They are areas such as off coast islands that require either freight to be flown, barged, or a ferry toll is required. (see below for area listings)
• Non-Standard Delivery Charge of $45.00 per shipment. This charge will apply whenever a delivery outside of "Normal Buisness Hours" (see Note 1 below) is requested. Subject to the agreement between the Delivering HomeDirect USA Distribution Centers and Shipper, Non-standard Delivery services may be offered to select Delivery Service Zones. The HomeDirect USA Distribution Center will provide delivery service to the specified zone(s) at least one day per week. This day will be chosen by the HomeDirect USA Distribution Center and communicated to the consignee at the time of the scheduling call.
  • Note 1: - "Normal Business Hours" are defined as Monday through Friday, excluding National and State Holidays, between the hours of 8:00 a.m. and 5:00 p.m.
  • Note 2: - The $45.00 per shipment charge will be collected prior to delivery on a C.O.D basis, unless prior arrangements are made.
  • Note 3: - The $45.00 per shipment charge will be non-refundable upon order placement for this service.
• The Chicago Loop and New York Metro Surcharge will NOT apply.
• Pickup from or delivery to to the following three digit Zip Codes in Louisiana and Mississippi will be assessed a surcharge or $100.00 per shipment.
  • Louisiana: 700, 701, 702, 703, 704, 705, 707 and 708
  • Mississippi: 394, 395 and 396
• The Insurance Related Surcharge will NOT apply.
• Items 340 of Tariff BVLC 450A, Remote Area Surcharges, will NOT apply.

Non Service Area Zip Code List